Cincinnati Colocation FAQ

Does facility access have to be scheduled?

All half-cabinet, full cabinet and caged suite clients have 24X7 access to the facility and equipment. Escorted access is only required for clients locating equipment in a Profitability.net multi-tenant cabinet.

What type of physical security is offered?

The building and elevators are keycard and code controlled and protected by uniformed security guards . Upon exiting the elevator, all entrants enter a control room and are required to proceed through 3 to 4 layers of security including electronic locking cabinets that generate an audit trail for physical access.

Is the facility in a safe and accessible location?

Profitability.net is conveniently located at 302 West Third Street (directly north of Paul Brown Stadium in Cincinnati). The area is among the safest in the downtown area and the parking areas are well lit. There is easy access to I-71 and I-75. A loading dock is also available on Third Street entrance (south side of building) for delivery of oversized equipment.

Will we have a key to our cabinet(s) or caged suite?

Profitability.net is the only colocation facility in the region to deploy electronic locking to the cabinet. Clients with increased security or compliance requirements appreciate this standard feature.

Does your facility have a UPS and generator system?

There are two UPS systems and a Caterpillar generator that feed facility PDU’s.

Do generators automatically activate in the event of a power outage?

Yes. The generators are on a closed transition switch.

Is the facility covered by a Service Level Agreement with a fuel supplier for prolonged outages?

There is a Service Level Agreement with a fuel supplier to ensure a constant supply of fuel in the event of a sustained outage. Additionally there are seven days of fuel onsite.

How often are backup systems tested with load?

The backup systems are tested weekly and load tested monthly.

What carriers do you utilize?

Verizon and Time Warner Telecom. Other carriers are available.

How do you measure uptime?

All core systems are monitored for uptime and health every 1 minute 24×7. Alerts are sent to the administration team for immediate response and resolution.

Are spare parts kept onsite for critical routers and switches?

Yes. Additionally all core network devices are run in high availability mode. The core network design allows for a simultaneous router and switch failure at the same time without loss of Internet service for colocation clients. Spare parts are also maintained onsite for all core servers and devices not in a high availability configuration.

How do you monitor network performance?

Network health is automatically monitored 24×7 every 1 minute and manually monitored as part of daily practices. All data is processed and displayed for trend analysis. Our team automatically receives alerts if normal operating thresholds are breached.

How do you measure bandwidth usage?

Clients connect to Profitability.net’s network via 100Mbps Cat 5 Ethernet connections. Every circuit is burstable to 100Mbps. Burstable bandwidth allows greater flexibility in a pay-as-you-go approach. Clients select a base rate closest to their usage requirements.

Profitability.net uses the 95th percentile method to measure port utilization. Every month we compare inbound vs. outbound traffic and remove the lower of the two measurements. Next the usage data is measured in 5 minute increments and the top 5% of the usage data points are removed resulting in the top usage rate used for the billing period.

What is the experience level of Profitability.net’s team?

With an average tenure of 12 years in this industry our team has the expertise and developed processes required to protect your business.

When is colocation the appropriate solution for our business?

When your business depends upon email, applications or your website to function then colocation is highly recommended. The average office LAN is not equipped to support applications with high availability requirements due to lack of physical security, backup power and redundant infrastructure. Many companies also have regulatory and security reasons for choosing colocation. Call 513.361.0800 to review your business requirements and learn more about colocation.