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All accounts are billed on the 1^st of each month for services for the current month.  Invoices are generated and emailed out to the billing contact on your account on the 2^nd of each month.  Your invoice will reflect charges from the 2^nd of the previous month through the 1^st of the current month.  When you view your PDF invoice you will note the date, your Account ID, Due Date,  Past Due, Current Charges, Less Credits, and Payment Due in the top left hand corner of the invoice.  Please include your Account ID on all correspondences and payments.  The Past Due amount is your previous month(s) charges.  If your account is current your Payment  Due will be the same amount as your Current Charges.  If your account has an outstanding balance your Payment Due will be equal your Current Charges + your Past Due – Less Credits.  Payment is due on the 15^th of each month.  If payment on your account is not received by the last business day of the month a late fee will be assessed on your next invoice.  All accounts that have an outstanding balance on the 21^st of the month will receive a reminder email requesting that payment be made immediately to prevent a finance charge.  At any time you can view and print your billing history in the Customer Portal at http://profitability.net/content/account-tools-portal/.   

If your account is setup with a credit card, your card will automatically be charged on the 1^st of each month.  When you receive your invoice the last item will show the credit card payment and your invoice will reflect a $0 balance.  If you card fails authorization you will receive an automated notice advising you that your account is past due, please contact us with updated credit card information.  The billing system also automatically sends out a notice the month before your credit card expires, requesting you contact us with your new expiration date.  Credit card information can be updated over the phone or in the Control Panel.    

So why does the billing system work so differently?
The billing system is integrated into your account control panel so you can add services to your account at any time. Given this flexibility, the billing system tracks all changes that affect your account charges, enabling clients to make changes and add services at their convenience.  Since there might be numerous charges of the same items on your bill (i.e. mailboxes, domain aliases, domains) your PDF invoice will group these like items together as one charge with a note on the quantity.  If you need a more detailed invoice you can view each transaction in the control panel or you can request one by creating a ticket with support@profitability.net. 

If you still have questions about billing, feel free to call us at 513-361-0800 or send an email to support@profitability.net.